What should I do if the product I received is damaged?

First of all, we sincerely apologize for the unpleasant shopping experience you have encountered. If you receive a damaged product, please reach out to us immediately, and we will quickly help you resolve the issue.

What should I do if the product has a moldy smell?

Normally, moldy odors happen only if the AC unit is installed in a very damp place. If you notice a moldy smell, check whether there is condensation inside the AC unit , clean the filter, and run the fan for 5 - 10 minutes before turning it off.

What should I do if the window air conditioner shakes violently?

Please check if the air conditioner is securely installed and level, and tighten all loose components. If the problem still hasn't been resolved, please reach out to us immediately, and we will quickly help you resolve the issue.